Step 1: obtain your new merchant contract
- Contact your new bank account manager to obtain your new card acceptance contract (CB/VISA/MASTERCARD) also called merchant contract.
- Specify to your new bank which type of payments you want to use: e-commerce payment (VADS) or/and Manual Payment (VAD).
Depending on the bank, you will need to open a new merchant contract for e-commerce payments (VADS Contract) and a second one for manual payments (VAD Contract).
More information:
- The merchant contract is associated with your bank account. It determines the bank account that will be credited.
- The payment gateway will never have access to the details of the bank account to which your payments are credited.
Step 2: provide the required information
As soon as you have your new VADS (e-commerce) or/and VAD (manual payment) contract, contact sales administration via the contact form to transmit the following information:
- The full name of your bank
- The associated banking code
- Your new contract number
- The rank associated with this contract number (ask your bank, usually it is 001)
- Your MCC activity code (= Merchant Category Codes) that your bank has associated with your contract
- The date on which you want the new contract to begin
- The bank details if you would like to have the payments of your Lyra invoices debited from your new account
Step 3: receive the confirmation that your new contract has been added
- Our service informs you of the addition of your new contract (VAD or VADS).
- The new contract then becomes the default contract and future transactions will be captured at your new bank subject to completing the mandatory verifications in step 4.
Step 4: complete the necessary verifications
To make sure that your new bank has declared your new contract (VAD or VADS) on the authorization servers, you must:
- Make a first test payment in your shop with your credit card.
- Make sure that the payment is accepted and that the 3DS authentication has been successfully completed.
- Cancel the transaction via the Merchant Back Office. See: Canceling a transaction).
Has the test payment been refused (reason code 03 or 63)?
- The reason code is available via the Merchant Back Office when you double click the transaction for viewing its details.
- Disable the new contract via your Merchant Back Office to return to the old contract (you will enable it again it as soon as your bank sends a response).
Step 5: closing your old contract
- In order to allow you to make refunds for transactions that were made under the old contract, the latter will only be closed in three (3) months.
- Make sure your contract is still open in your bank and that your account is credited.
Please watch our video with instructions on making refunds.
Step 6: alternative payment methods (Amex, PayPal, etc.)
- There are no changes to be made on the payment gateway.
- Contact the relevant organizations to update your bank account information and receive the funds (Amex, PayPal, etc.) on your new account.