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> Using the advanced risk assessment for manual validation in OpenMage

To use this feature, the merchant must:
  • Opt for the PayZen offer that includes the Advanced risk assessment option.
  • Enable a rule whose action modifies the transaction validation mode.
  1. Sign into the OpenMage Back Office.
  2. Go to the Saves Config > Orders menu.
  3. When the risk module applies the rule for a transaction, the order status is set to To validate Payment.
  4. Search for the order and click View.
  5. Two buttons will appear: Validate Payment and Deny Payment.

In the order details view, you can cancel or validate the payment:

Validate the payment

Click on Validate Payment:

  • If you have opted for the PayZen offer with the Web Services option, the transaction status changes to Waiting for capture.
  • If you have opted for the PayZen offer without the Web Services option, a message will informs you that the payment must be validated from the PayZen Back Office.
  • The order status on OpenMage becomes Processing or Payment Review.
  • The paid amount is updated.

Refuse the payment

Click on Deny Payment:

  • If you have opted for the PayZen offer with the Web Services option, the transaction status changes to Cancelled.
  • If you have opted for the PayZen offer without the Web Services option, a message will inform you that the payment must be performed via the PayZen Back Office.
  • The order status changes to Canceled.

Here is a tip if you have opted for the PayZen offer without the Web Services option

If you enable the Instant Payment Notification URL on an operation coming from the Back Office, canceling or validating a payment in the PayZen Back Office will automatically update the order status in OpenMage.
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