To obtain a new password if you lose or forget it:
- Go to the login page of your Merchant Back Office: https://secure.payzen.eu/vads-merchant/
- Click on the link Forgotten password or locked account.
- Enter your username in the login field.
- Fill in the e-mail associated with your username in the E-mail field.
- Click the Validate button.The following warning message appears:
- Click OK after reading the message.
You will then receive your login and a temporary password by e-mail, just like when you first signed in to the Merchant Back Office.
If you have not received the reset proposal e-mail, make sure you have entered the correct login or e-mail address correctly. Check also the spam inbox.
- Sign in to your Merchant Back Office using your login and temporary password received by e-mail.
- Click Sign in.As a security measure, after 3 incorrect password entry attempts, your account will be blocked.
After that, there are two possibilities. Select your scenario: